Terms and conditions
Return and exchange
- If you are unsatisfied with an unused item, we will take back the item within the following 14 working days after the date you purchased it.
- Available sale item quantities are limited.
- Items on sale cannot be returned or exchanged.
- Only unused and unworn garments in their original packaging can be returned.
- We will offer a 100% refund, shipping charges are not refundable except if we have sent you a wrong or defective item.
- New merchandise may be exchanged for different sizes or styles within 14 working days of your receipt
Items can be returned to P.O. Box 892, 5000AW, Tilburg, The Netherlands.
Please note that you must contact us (firstname.lastname@example.org) before returning or exchanging an item. Specially ordered items can't be returned to our warehouse!
Any information you submit will be used for the purpose of processing your order. All personal information is kept in the strictest confidence and will NOT be used by any third parties.
For your security, your credit card number is never kept on our server. Your transaction is processed by a specialized electronic payment platform that directs it instantly to your banks credit card service for authorization.
No photos or part of a photo may be reproduced or transmitted, in any form or by any means, printed, copied, photo from photo, via internet, etc, without the prior written permission of Yourunderwearstore.nl. In case of abuse we will start legal proceedings.